FAQ/Help

Ordering & Payment:

How do I place an Order?

Placing an order is very easy on our website, enter the quantity of the product you want and click “Add to Cart” and it will stay in your cart until you have finalised what you need. You can also place an order by sending an email to sales@hospitalitydisposables.com.au or give us a call on 1300 798 289 or send us a mail directly to our PO Box which is located in the Contact page. However, for maximum assurance that we deliver you the correct product and on-time, just go on our online shop or send us an email of the product you want with the codes. 

Is there a minimum order quantity?

Nope, no minimum spend, shop however you like!

What does "Warning: No Payment options are available. Please contact us for assistance!" mean?

If problem occur please contact us directly at sales@hospitalitydisposables.com.au or contact us on 1300 798 289

What currency do you use?

We use the Australian Dollar (AUD)

What payment options do you accept?

We accept Paypal & Electronic Funds transfer (EFT).

Do I receive an Invoice?

Yes.  If you have bought online you will receive an invoice directly through your email and the amount you have paid. Please note we do not send out paper tax invoices as we try to improve the sustainability of the environment. 

Delivery:

How long does it take to deliver the goods?

Melbourne: 1 - 3 working days
Sydney: 3 - 5 working days
Other states and cities: 5-10 working days

Please note: We use a Just-In-Time system for some products, however, not all items that are already in high demand will use this system.

What is Just-In-Time?

Just-In-Time is a system that is essentially relied on the natural laws of supply and demand. Customers demands stimulates production of an item(s) and in turn the production of item(s) that is requried by the customer for delivery. This provides us to lower costs so to our customers so they can enjoy their value for money. 

Why do bulkier items take longer?

Bulkier items will take longer as these are coming straight out of the manufacturer giving you a competitive price, and hey, it comes to you fresh from the press!

Can you deliver to a PO Box?

Unfortunately we cannot. Please give us an alternative address; Home address or Business address.

What if the business is not open when the goods are delivered?

If your business is not open during normal business hours (Mon-Fri, 9am-5pm), you must provide alternative delivery instructions at the time of placing the order - e.g. authority to leave if unattended, permission to deliver to a neighbour or a home address.  A failure to notify us may result in delays & the imposition of a redelivery fee will incur if we are forced to attempt another delivery. 

Do you Deliver overseas?

Unfortunately we do not deliver overseas. We only deliver within Australia.

Benefits:

Is there a warranty for the product?

Yes. If the goods received are defective or not fit for purpose, a full refund or replacement will be provided. Please notify us within 7 days of purchase. Please note that products cannot be returned due to change of mind or incorrect choice. 

Can I buy bulk?

Yes. You will receive a more competitive pricing. To order in bulk our requirement is to order a pallet of the same item, which is a reduction in pricing saving you potentially hundreds of dollars a year. To order for a pallet or a mixed pallet please contact us via email at "sales@hospitalitydisposables.com.au" for a quote.